Job Description

About the Company

At True North Align, we support high-achieving professionals navigating career transitions that reflect their deeper purpose and greater potential. Our work helps individuals think beyond conventional paths—unlocking new levels of impact, fulfillment, and income. We are a purpose-driven, rapidly evolving company that values strategic thinking, meaningful client relationships, and bold action. Every day, we help our clients move toward a career that feels aligned, energizing, and truly their own.

Position Overview

As a Client Success Specialist, you will be the primary point of contact for clients, guiding them from on-boarding through ongoing engagement. Your focus will be to build strong, trust-based relationships, ensure client satisfaction, and help drive long-term success using our products and services.

Key Responsibilities

• Manage client information and interactions within our CRM for optimal organization and service
• Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention
• Maintain consistent communication using digital tools
• Develop and implement online marketing strategies to enhance brand presence
• Drive lead generation to expand client base
• Participate in professional development and mindset training
• Communicate professionally with prospective clients to build strong relationships
• Attend virtual team leadership sessions
• Set and manage self-directed goals in alignment with our mission

Skills & Qualifications

• Bachelor’s degree or equivalent experience in business, communications, or a related field
• Strong background in customer success, account management, or client-facing roles (3+ years preferred)
• Excellent interpersonal and communication skills, both written and verbal
• Proven problem-solving abilities and a proactive, service-oriented mindset
• Experience with CRM platforms and modern tech tools
• Ability to manage multiple priorities in a fast-paced environment

What We Offer

• Competitive earning potential
• Professional development opportunities
• Collaborative, inclusive team culture
• Flexible work location and schedule (remote)
• Opportunity to make a real impact within a growing company
• 3 weekly Zoom training calls
• 1-1 mentorship through on-boarding process

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