Job Description

CUSTOMER SUPPORT REPRESENTATIVE
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
Responsibilities
Support InEvent federal-level clients via chat support, emails, and inbound calls with high energy and active listening.
Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;
Keep up to date with customer lifecycle and interactions to be aware of recent account requests and requirements
Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.
Work autonomously to find solutions and improvements for InEvent’s customers and internal teams
Adhere to the role’s compliance and security requirements
PRE-REQUISITES
2+ years of experience in Customer Success is a must
Fluent English to communicate in writing and voice with customers around the world;
Fluency in other languages is a plus;
Experience working in a customer service role in a SaaS or tech company;
Experience working with government contracts a plus
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Happy to work between 3 pm - 11 pm PST
Very (very) resilient to learn continuously in a startup!
PERKS
Health Insurance,
Paid Time Off (PTO);
Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40 hours per week).

Job Tags

Permanent employment, Full time, Contract work,

Similar Jobs

Watco

Switchman - Gillette, WY Job at Watco

...Watco: Award-winning culture recognized by Forbes and Newsweek Competitive compensation and benefits Paid on-the-job training with peer trainers Operations training at the Safe Performance Center in Birmingham, Alabama Leadership and development programs...

YBA Shirts Inc

Marketing Coordinator (Social Media, SEO, PPC & OOH) Job at YBA Shirts Inc

...: We are looking for a dynamic and results-driven Marketing Coordinator with expertise in Social Media, SEO, PPC & OOH to join our growing team. The ideal... ...will also require strong Traditional Marketing (OOH) experience & fresh ideas. Key Responsibilities Social...

South Dakota State Government

Registered Dietitian Nutritionist Job at South Dakota State Government

...Job Summary: This opening is for a full-time Registered Dietitian/Licensed Nutritionist (RD/LN) with the SD Department of Health,... ...to provide services to clients in the west part of the state. Travel for meetings and on-site visits to maintain caseloads will be required...

RD Nutrition Consultants

Registered Dietitian Job at RD Nutrition Consultants

...RD Nutrition Consultants LLC is seeking a Clinical Registered Dietitian for 20 hrs/week in the Sacramento, CA area! Schedule: 20 hr... ...shifts per week. Compensation: $40.00-$45.00/hour DOE. Travel Compensation: Paid at your hourly rate for drive time to and...

Idaho State University

Student Financial Services Operations Manager, Office of Finance (8336) Job at Idaho State University

...resolution. Minimum Qualifications Bachelors degree in Accounting, Finance or related discipline. At least three (3) years of experience performing account reconciliations and other similar accounting functions. At least one (1) year of direct supervisory...

Customer Support Representative Job at InEvent Careers, Trenton, NJ

cGI2eFBtWnV1QXhUVzc5MGhtUnFaWmR2enc9PQ==