Alasus Technologies LLC is seeking a highly experienced Major Incident Manager to lead the end-to-end management of critical (P1/P2) incidents and ensure rapid restoration of services while minimizing business impact. The ideal candidate will have strong ITIL knowledge, technical coordination experience, and a proactive mindset to drive incident resolution and continuous improvement.
Lead effective and timely response to crisis, P1, and P2 incidents.
Perform as Incident Owner, managing incidents throughout the lifecycle per ITIL standards.
Coordinate and advocate with Tier 2, Tier 3 technical teams, and business stakeholders.
Drive escalations and host technical bridges with internal and external teams.
Research and implement improvements in major incident processes and workflows.
Develop, track, and report key incident metrics and KPIs.
Document accurate and timely updates across communication portals during outages.
Conduct root cause analysis and support post-incident reviews.
Ensure compliance through regular audits, documentation, and follow-ups.
Support event and monitoring framework design and integration using AIOps platforms.
Contribute to the Known Error Database and knowledge management process.
Assist in updating SOPs, checklists, and technical documentation.
Identify opportunities for automation, standardization, and process improvement.
Provide 24/7 on-call support coverage per SOP as required.
5+ years of experience in IT Incident Management or similar roles.
Deep understanding of ITIL practices and incident lifecycle.
Experience with enterprise monitoring and event correlation tools (e.g., AIOps , Splunk, Dynatrace, etc.).
Strong communication, coordination, and documentation skills.
Proven ability to manage high-pressure incidents and collaborate across teams.
Familiarity with knowledge management systems and root cause analysis methods.
Ability to work flexible hours, including on-call rotations.
ITIL v3 or v4 Certification.
Experience in a large-scale enterprise IT environment.
Background in service operations, SRE, or technical support roles.
ManTech seeks a motivated, career and customer-oriented **Training Specialist** to join our team in **El Segundo, CA. This position will be onsite 5 days a week.**The Training Specialist will be responsible for the planning, development, and delivery of training programs...
PostJobMatches By WorkStaff USA is a leading staffing agency in the job placement industry, providing... .... Our team of experienced recruiters work together to match the best candidates... ...experience and secure, remote setting in home and licensure in respective state are required...
...Scientist (RF Design, Land Mobile Radio, LTE, Wi-Fi, Bluetooth, GPS, Board Schematic Entry, product development, manufacturing, Six Sigma) in Rochester, NYBluetooth, Board Schematic Entry, GPS, Land Mobile Radio, LTE, Manufacturing Industry, RF Design, Six Sigma, Wi-Fi...
...Hello! We are currently hiring for Welder and Fitter in Phoenix, AZ! Description Welders will be fabricating and pipe fitting. The fabrication part will involve creating large frames using angle iron and 2" square tubing. The pipe fitting will be welding pipe...
Looking for a creative social media expert to help elevate our CEO and companys social media strategy. As part of our team, youll be responsible for developing innovative content and executing strategies to drive growth across multiple platforms.Key Responsibilities...