Job Description

Position:

IT Support Technician

Description:

At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. As a Support Technician, you will report to the Support Desk Manager and work as part of a team committed to the future of the organization.
You will perform a wide variety of IT support tasks, ranging from desktop and peripheral support to server and network issues.
You will provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations.
You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
Responsibilities include contributing to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments, participating in projects when needed, and striving to improve the IT environment while providing exceptional support.

Requirements:

Knowledge of WAN topologies, Microsoft Products (e.g. Office 365, Windows OS), Microsoft Active Directory administration, and internet-related technologies including registrars, SSL, and hosting providers. Technical certifications or training equivalent to A+ and Network+ preferred.
Prior experience in an MSP or support environment is highly desirable.
Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods is considered a plus.
Experience with LabTech or similar RMM and ConnectWise or similar PSA software is desirable.
Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others are required.
Only local candidates.
Minimum 1+ years of experience supporting network connectivity and networking equipment for LAN.

Benefits:

Medical, dental, and vision insurance; short-term and long-term disability insurance; life insurance; 401K with company match; flexible work from home options; paid vacation; company-sponsored cell phone; performance-based bonuses; training opportunities; Friday Happy Hours; quarterly company events; and other company perks.

Job Tags

Temporary work, Local area, Remote job, Flexible hours,

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