Job Description

Quality Truck Care Center is a Family-owned business in The Fox Valley since 1986! We represent Western Star, Autocar and XCMG. Certified in Detroit, Cummins, CAT engines, Allison and Detroit Transmissions and Axles.

Our De Pere location is currently looking for a Parts Counterperson to join our De Pere team.

What you can Expect from a Career at Quality Truck Care Center!

• Vacation with Rapid Accumulation up to 4 weeks!

• Additional Rapid Accumulating PTO time up to 192 hours

• Monthly Efficiency Bonus

• Uniforms

• Flexible Work Hours

• Health/Dental/Vision

• Supplemental Insurance Options

• HSA and FSA Plans!

• 401K with Employer Contribution

• Health and Fitness Membership Participation

• $140.00 Annual Boot Allowance

• Tuition Participation Plans

• Extensive OEM Training w/additional Compensation

• Personal Development Training

• Advancement Opportunities

• Apprentice Programs!

• Referral Reward Program

• Personal Financial Planning Program

Position Summary:

Sells parts to customers at the counter, over the telephone, or through the repair shops.

Primary Duties and Responsibilities:

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.

• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.

• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.

• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.

• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.

• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.

• Notifies manager of out-of-stock parts or other department materials that require immediate attention. Locates out-of-stock parts from external sources and submits emergency orders, as necessary.

• Notifies customers and service advisors of receipt of special-order parts. Informs Collision Center of parts order arrival and delivery date.

• Verifies will-call and back orders weekly and returns to vendors. Follows up on back orders.

• Provides customers with their copy of invoices. Receives payment for retail purchases. Obtains credit authorizations or required signatures for charge sales.

• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.

• Participates in annual physical inventory and weekly perpetuals.

• Assists manager with maintaining lost sales tracking program.

• Keeps front counter and parts areas clean and free of clutter. Performs weekly office cleaning in cooperation with the rest of the office staff.

• Stays informed of new products and product updates.

• Performs other duties as assigned

   

Required Qualifications:

• Six to twelve months parts experience or training, heavy duty truck experience preferred

• Effective oral and written communication skills.

• High school diploma or equivalent.

• Valid Wisconsin Driver’s License.

Physical Requirements:

• Ability to talk and hear

• Ability to walk up and down one full flight of stairs to reach office areas, storage rooms and meeting rooms

• Ability to use hands and fingers to handle or feel and to manipulate

• Ability to stand, walk, reach with arms and hands, climb or balance and to stoop, kneel, crouch or crawl, push or pull

• Ability to see with close vision

• Ability to communicate with others verbally (telephone and in person) and in written communication methods

• Ability to lift 50 lbs from floor to waist and carry

• Ability to drive an automobile

Work Environment:

The employee is exposed to moving mechanical parts and vehicles. The employee is occasionally exposed to dirt, dust, and fumes from the shop. The noise level in the work environment is usually quiet to moderate.

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