Job Description

Team Description 

Pendo’s platform helps Product teams to understand how their product is being used, and to use that understanding to drive more engaged customers. As a Sales Engineer at Pendo you’ll play a critical part in our customers’ - and Pendo’s - Success!

Our Sales Engineers are responsible for all technical, solution, and competitive aspects for the Pendo sales cycle. You will work with Account Executives in both our US and Latin American Commercial segments, convincing executives of the technical merits of the software solution (LATAM support is based in the US and would require minimal travel, e.g. less than 10%). The SE will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Account Executives and their prospects. The SE will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers.

Role Responsibilities

• Sell the product!
• Be the expert that articulates Pendo capabilities in the context of customer needs and value
• Manage and lead proof of concept evaluations
• Interact directly with prospects to address any technical questions and represent the technical expertise of Pendo’s Engineering and Success teams
• Provide training for demonstrating existing and new features
• Contribute reusable assets such as demo sites and scripts, competitive material, and Proof of Concept (POC) assets
• Perform Pendo installations, build and troubleshoot Pendo Guides
• Track and raise feature requests
• Provide feedback to product, engineering and marketing teams at Pendo based on market need

Minimum Qualifications

• Minimum of two (2) years of PreSales experience
• Bachelor’s degree and/or coding academy in a related field
• Portuguese language skills (this role will help in both US and LATAM)
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• Experience scoping, managing and executing customer pilots, projects, and/or Proof of Concepts
• Hands-on experience with client-side web technologies (HTML/CSS/Javascript) and troubleshooting techniques, or similar experience with mobile technologies
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Superior solution scoping abilities, using our existing solution and influencing new product development
• Must be willing to work in a fast paced environment with multiple roles
• Passion, people skills and ability to collaborate with a team of sales professionals you support

Preferred Qualifications

• In-depth knowledge of Product Management as an industry
• Experience working in SaaS
• Experience working with LATAM customers/prospects

Pendo Description:

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.

Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.

EEOC

We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility

Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Compensation

Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.

The expected salary range for this role to be performed in the United States is $124,000 - $155,000 OTE (70/30 split).

Individual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.

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