Job Description

The Biller Genie team is looking for a Salesforce Administrator to join our team. In this role, you will ensure successful implementation of the Salesforce solution, including creation, testing, deployment, and maintenance of the Salesforce platform in alignment company goals and objectives.  Once you deploy Salesforce, you will analyze the effectiveness of your solution and measure success based on targeted metrics.

Primary Job Responsibilities

• Administration of the production and sandbox Salesforce environments; responsibilities include configuring profiles, roles, security settings, sharing rules, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.
• Implement and administer multiple Salesforce addon applications including High Velocity Sales, Knowledge, and Chat
• Monitor and maintain security across the Salesforce platform. Enforce Information Security policies in Salesforce to restrict access of data and system processes to authorized users
• Monitor and optimize Salesforce configuration to maintain peak system performance. Apply best practices across Salesforce environments to ensure maximum uptime, data quality and optimized Salesforce response time
• Perform trend analysis, and develop action plans for improving SLAs and reducing case volume and problems
• Incident troubleshooting, resolution, and technical root cause analysis to permanently resolve problems
• Build and maintain best processes to support admin functions such as onboarding, security audits, system monitoring, reporting & analytics

Required Skills

• Strong technical knowledge of Salesforce administration and configuration
• Hands on experience troubleshooting technical issues on Salesforce platform end-to-end (Application, Database, Network & Integration layers)
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users
• Salesforce Certified Administrator (Preferred)

Benefits

• Comprehensive medical, dental, and vision coverage
• Paid time off and holidays

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