● Administer and configure Salesforce features including but not limited to custom objects,
fields, formulas, validation rules, and Lightning Flows.
● Implement and manage Salesforce security including roles, profiles, permission sets,
sharing rules, and groups.
● Work closely with stakeholders to understand business requirements and translate them
into effective Salesforce solutions.
● Design and build insightful reports and dashboards to monitor key performance
indicators (KPIs).
● Conduct data migrations and data quality efforts to ensure data integrity within
Salesforce.
● Create and maintain documentation on processes, policies, application configuration,
and help-related materials for users.
● Provide end-user support and training on Salesforce functionality to ensure user
adoption and satisfaction.
● Stay up to date with Salesforce releases, features, and best practices to recommend and implement improvements.
Additional Responsibilities
● Occasionally engage in development tasks such as creating and maintaining Apex code,
SOQL/SOSL, Triggers, Visualforce pages, and Lightning Web Components (LWC) to
support custom solutions and enhance Salesforce functionality.
● Act as a liaison between technical and non-technical teams, helping to translate
business requirements into technical specifications and vice versa.
● Participate in continuous improvement initiatives, suggesting enhancements to
Salesforce solutions based on the latest trends and technologies.
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