Peraton is seeking an IT Tier I Service Desk Representative to join our team of qualified and diverse individuals. The Service Desk Representative will operate within a Call Center environment, providing support to House office staff located on primary offices on campus in DC, as well as nationwide across state and district offices. This role involves assisting users with the installation and usage of House supported software and systems, including messaging clients, word processors, web browsers, antivirus software, HIR-developed applications, and remote access tools such as RSA SecurID and VPN.
Location: Onsite in Washington, D.C.
Shift Schedule:
Night Shift: 10:00 PM – 9:00 AM (Eastern Time)
This position follows a 4x10 schedule (four 10-hour workdays, followed by three days off).
Schedule Options:
Schedule A: Monday through Thursday
Schedule B: Friday through Monday
Note: Alternate shifts available.
Day to Day Roles and Responsibilities:
Additional Expectations:
Basic Qualifications:
Preferred Qualifications:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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